| Clarification - Delay / repay on rail replacement buses Posted by grahame at 13:38, 12th October 2026 |     |
Can you confirm my understanding here - as I understood it, a rail replacement bus is in effect a trin on the road, and if a GWR rail replacement bus gets held up, you can claim delay/repay in just the same way.
I am answering ...
Darren Carey
If you use bus replacement you need a ticket and no delay repay will denie any claim
If you use bus replacement you need a ticket and no delay repay will denie any claim
My reply
Darren Carey - No - you are wrong. A rail replacement bus counts as a train as far as delay/repay is concerned. However, rail replacement buses typically don't track so you may have to appeal an initial automated denial as it assumes buses are on time.
If you use a normal registered public bus then, yes, there is no commitment from either the bus or the train company so compensate or make other arrangements for you if a delay or cancellation results in a missed connection.
If you use a normal registered public bus then, yes, there is no commitment from either the bus or the train company so compensate or make other arrangements for you if a delay or cancellation results in a missed connection.
